Returns & Refunds
Our Return Window
We accept eligible returns within 30 days of the delivery date.
To be eligible, items must be:
- Unused
- In original condition
- In original packaging where possible
- Free from signs of wear, washing, damage, or misuse not caused in transit
Non-Returnable Items
The following may not be eligible for return unless faulty, damaged, or required by applicable law:
- Personal care or hygiene-related items
- Opened consumables or treats
- Customized or personalized items
- Final sale items
- Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact support@thekindora.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging
Exchanges
We do not offer direct exchanges unless otherwise stated. If you need a different item, size, or variation, the simplest option is usually:
- Request an approved return if eligible
- Place a new order separately
For sizing help before ordering, visit /pages/size-guide.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required by law, return shipping costs are the customer’s responsibility.
Refund Timing
Once an approved return is received and inspected, refunds are typically processed to the original payment method within 2 weeks.
Your bank or payment provider may take additional time to post the refund.
How to Start a Return
Email support@thekindora.com with:
- Your order number
- The item(s) you want to return
- The reason for return
- Photos if the item is damaged or incorrect
Do not send items back without return approval and instructions.
Refused or Undeliverable Shipments
If an order is refused or returned due to an incorrect address, failed delivery attempts, or unpaid import charges, any refund may be reduced by return shipping, handling, or carrier fees where permitted.
Not Legal Advice
This page is provided for general store policy information only and does not constitute legal advice.
Helpful Links
- Shipping & Delivery —
/pages/shipping-delivery - Contact Us —
/pages/contact-us - FAQ —
/pages/faq
FAQs
How many days do I have to return an item?
Eligible items can be returned within 30 days of delivery.
Can I return used items?
No, unless the item is faulty or required by law.
Do you offer exchanges?
Not usually. Approved returns and a new order are generally the fastest option.
How do I report a damaged item?
Email support@thekindora.com within 7 days and include photos.
When will I receive my refund?
Approved refunds are usually processed within 2 weeks after inspection.